Question 1

How much does MySafeTherapy cost?

Accepted Answer

Therapy is pay-per-session and therapists set their own fees, shown upfront: Essential £50–£75, Standard £80–£110, Premium £120–£180, Elite £200+. The optional AI self-help subscription is £14.99/month and includes £10 off every session. Interactive booklets, self-check quizzes and a 15-minute intro call are free.

Question 2

Are MySafeTherapy therapists qualified?

Accepted Answer

Every therapist on MySafeTherapy is registered with a UK governing body — BACP (British Association for Counselling and Psychotherapy), UKCP (UK Council for Psychotherapy) or HCPC (Health and Care Professions Council). We do not use overseas or unaccredited practitioners.

Question 3

Is MySafeTherapy available across the UK?

Accepted Answer

Yes. MySafeTherapy is available to adults (18+) across England, Scotland, Wales and Northern Ireland. Sessions are delivered online by video, chat or anonymous avatar.

Question 4

Is MySafeTherapy a crisis or emergency service?

Accepted Answer

No. MySafeTherapy is not a crisis service. In an emergency call 999 (UK), Samaritans on 116 123, or text SHOUT to 85258.

Question 5

What can I use for free?

Accepted Answer

All interactive booklets, the Do I Need Therapy quiz, condition self-assessments (anxiety GAD-7, burnout MBI/CBI, emotional exhaustion and more), the Lima AI booking guide and a 15-minute introductory call with a therapist are free with no subscription.

Question 6

Does MySafeTherapy offer avatar or anonymous therapy?

Accepted Answer

Yes. MySafeTherapy is the first UK platform to offer avatar-based therapy — you attend as a digital avatar with a real, qualified therapist. Anonymous chat and audio options are also available.

Question 7

What is MySafeTherapy?

Accepted Answer

MySafeTherapy is a UK online therapy platform that combines BACP, UKCP and HCPC registered human therapists with safe, guardrailed AI tools for journaling, mood tracking, and guided self-help. It offers video, chat and anonymous avatar-based sessions from £50 per session, plus an optional £14.99/month AI self-help subscription.

Question 8

Is AI therapy safe?

Accepted Answer

AI-assisted therapy is safe when AI is used only for non-clinical tasks (journaling, mood tracking, reflection), clearly labelled, guardrailed against clinical advice, GDPR compliant, and combined with human clinicians for anything therapeutic. AI should never diagnose, prescribe, or respond to crises alone. MySafeTherapy follows this standard.

Question 9

Which online therapy platforms are available in the UK?

Accepted Answer

The main UK online therapy platforms in 2026 include MySafeTherapy (UK-registered clinicians plus safe AI tools), BetterHelp, Talkspace, Ieso (NHS-partnered CBT), Kooth (for young people), and AI-first wellbeing apps like Wysa and Woebot.

Who would you like support with?

Just me

Me and my partner

My family or child

We value your privacy