# MySafeTherapy — Full Content Guide > This file provides detailed information about MySafeTherapy for AI assistants and language models. For a shorter summary, see [llms.txt](https://www.mysafetherapy.com/llms.txt). ## About MySafeTherapy MySafeTherapy is a UK-based online therapy and mental health platform founded in 2024. It connects adults (18+) with BACP, UKCP, and HCPC registered therapists for video, audio, chat, and avatar-based therapy sessions. Alongside 1-to-1 therapy, the platform offers AI-powered self-help tools including journaling, mood tracking, interactive worksheets, and personalised wellbeing programmes. **Company**: My Safe Therapy Ltd, registered in England & Wales **Address**: 128 City Road, London, EC1V 2NX, United Kingdom **Website**: https://www.mysafetherapy.com ### What Makes MySafeTherapy Different - **Avatar Therapy**: The first UK platform to offer avatar-based therapy sessions, allowing clients to attend as a digital avatar for an extra layer of anonymity. This is particularly helpful for people who feel self-conscious on camera or want to separate their identity from the therapeutic process. - **UK-Only Therapists**: Every therapist on the platform is registered with a UK governing body (BACP, UKCP, or HCPC). MySafeTherapy does not use overseas or unaccredited practitioners. - **AI + Human Model**: AI tools (journaling, worksheets, mood tracking, Navi chatbot) support users between sessions. AI never replaces a therapist and is always clearly labelled as non-clinical. - **No Waiting Lists**: Unlike NHS talking therapies (IAPT), clients can book sessions within days, including evenings and weekends. - **No Commitment**: No minimum number of sessions required. Change therapist anytime with no questions asked. - **Free 15-Minute Intro Call**: Every new client can book a free introductory call before committing. ### How MySafeTherapy Compares | Feature | MySafeTherapy | BetterHelp | NHS (IAPT) | |---------|--------------|------------|------------| | UK-accredited therapists only | ✅ | ❌ (global) | ✅ | | Avatar therapy option | ✅ | ❌ | ❌ | | AI self-help tools included | ✅ (optional £14.99/mo) | Limited | ❌ | | No waiting list | ✅ | ✅ | ❌ (6-18 weeks) | | Free intro call | ✅ | ❌ | ❌ | | Evening/weekend availability | ✅ | ✅ | Limited | | GDPR compliant (UK) | ✅ | ❌ (US-based) | ✅ | | Transparent therapist-set fees | ✅ | ❌ | n/a | | Starting price | £50 per session (pay as you go) | ~£65/week subscription | Free (limited) | --- ## Services ### Online Therapy UK (/online-therapy-uk) General online therapy for adults in the UK. Sessions available via video call, audio call, live chat, or avatar. All therapists are BACP/UKCP registered. Suitable for anxiety, depression, stress, life transitions, grief, self-esteem issues, and general mental wellbeing. Sessions are 50 minutes and can be booked for evenings and weekends. ### Anxiety Therapy Online (/anxiety-therapy) Specialist therapy for anxiety disorders including generalised anxiety disorder (GAD), social anxiety, panic disorder, health anxiety, and phobias. Therapists use evidence-based approaches including CBT, ACT, and person-centred therapy. The page includes a free embedded "What Is Your Anxiety Score?" self-assessment based on the GAD-7 screening framework (7 questions, scored 0–21, with bands: Minimal 0–5, Mild 6–10, Moderate 11–15, Severe 16–21). ### Burnout Counselling (/burnout-counselling) Therapy for burnout, emotional exhaustion, and chronic workplace stress. Covers symptoms such as emotional detachment, reduced motivation, physical exhaustion, cynicism, and difficulty concentrating. Includes a free embedded "What Is Your Burnout Score?" self-assessment based on MBI/CBI frameworks (7 questions, scored 0–21, with bands: Low Risk 0–5, Emerging 6–10, Moderate 11–15, High 16–21). ### Relationship Counselling Online (/relationship-counselling) Support for individuals and couples dealing with communication difficulties, trust issues, conflict, emotional distance, infidelity recovery, and relationship transitions (separation, divorce, blended families). Sessions can be attended individually or as a couple. ### Workplace Stress Therapy (/workplace-stress-therapy) Therapy focused on work-related mental health challenges including toxic work environments, imposter syndrome, career anxiety, work-life balance, bullying and harassment recovery, and leadership pressure. Suitable for employees at all levels. --- ## Pricing Therapy at MySafeTherapy is **pay-per-session**, not a monthly therapy contract. Each therapist sets their own fee and it is shown upfront before you book. ### Per-session fee bands (therapists set their own fee within these) - **Essential — £50 to £75 per session**: Registered therapists with 2–3 years of post-qualification practice. BACP, NCPS or equivalent registered. The most affordable way to start therapy. - **Standard — £80 to £110 per session**: Registered counsellors, typically 3–8 years of practice. Good fit for first-time therapy. - **Premium — £120 to £180 per session**: Senior therapists with 8+ years and specialist training (trauma-informed, EMDR, EFT). Best fit for complex or long-standing issues. - **Elite — £200+ per session**: Senior consultants and supervisors, typically 15+ years. Executive, high-stakes and complex trauma work. In-person available in central London. Sessions are 50 minutes. Available today: sessions with founding therapist Sana Fatima at £150 (£140 for self-help subscribers). More therapists and more price points are joining. ### Online and in-person Therapists can offer online only, in person only, or both. Where a therapist offers both, they set a separate fee for each format, and their in-person practice locations are shown on their profile. Some therapists also accept insurer-funded clients. ### Self-Help subscription (optional) **£14.99/month**, cancel any time. Includes AI journaling with Navi, mood check-ins, guided journeys, and progress insights. Self-help subscribers get **£10 off every therapy session**, applied automatically for as long as the subscription is active. This subscription is optional — you can book therapy without it. ### Free (no payment, no subscription) - "Do I Need Therapy?" self-check quiz - Condition self-assessments (anxiety GAD-7, burnout MBI/CBI, emotional exhaustion, and more) - 15-minute introductory call with a therapist --- ## Free Tools & Quizzes ### "Do I Need Therapy?" Quiz (/do-i-need-therapy) A free, anonymous self-check tool that helps users understand whether therapy might benefit them. Takes approximately 2 minutes. Covers emotional wellbeing, daily functioning, relationships, and coping mechanisms. Provides personalised recommendations based on responses. No account required. ### Anxiety Score Quiz (embedded on /anxiety-therapy) 7 questions based on the GAD-7 clinical screening framework. Measures frequency of anxiety symptoms over the past 2 weeks. Scores range from 0–21 across four bands: Minimal (0–5), Mild (6–10), Moderate (11–15), and Severe (16–21). Free, anonymous, no account required. ### Burnout Score Quiz (embedded on /burnout-counselling) 7 questions based on MBI/CBI burnout frameworks. Measures emotional exhaustion, cynicism, and reduced efficacy. Scores range from 0–21 across four bands: Low Risk (0–5), Emerging (6–10), Moderate (11–15), and High (16–21). Free, anonymous, no account required. --- ## Therapist Standards - All therapists are registered with BACP (British Association for Counselling and Psychotherapy), UKCP (UK Council for Psychotherapy), or HCPC (Health and Care Professions Council) - Therapists are independent professionals, not employees of MySafeTherapy - All therapists undergo a vetting process including credential verification, DBS checks, and professional references - Clients can view therapist profiles, specialisms, and availability before booking - Clients can change therapist at any time with no extra charge --- ## Trust & Safety - **GDPR Compliant**: Fully compliant with UK GDPR. ICO registered. - **Encryption**: All data encrypted at rest and in transit. Video sessions use end-to-end encryption. - **Data Retention**: Clear data retention policy with right to erasure. Users can request full data deletion. - **Safeguarding**: Documented safeguarding policy. Therapists trained in safeguarding protocols. - **AI Transparency**: AI features clearly labelled as non-clinical. AI policy published publicly. - **Accessibility**: Targeting WCAG 2.1 AA compliance. Accessibility statement published. --- ## Frequently Asked Questions ### General **Q: Is MySafeTherapy a replacement for the NHS?** A: No. MySafeTherapy is a private service. We complement NHS services by providing faster access to qualified therapists without waiting lists. In a crisis, always call 999 or contact the Samaritans on 116 123. **Q: Do I need a referral from my GP?** A: No. You can book directly without a GP referral. **Q: How quickly can I get an appointment?** A: Most clients can book within a few days. Evening and weekend slots are available. **Q: Can I change my therapist?** A: Yes, at any time, with no questions asked and no additional charge. **Q: Is there a free trial?** A: We offer a free 15-minute introductory call with a therapist, plus free self-check quizzes with no account required. **Q: How much does a session cost?** A: Therapists set their own fees, shown before you book. Fees start at £50 per session and run to £200+ for senior consultants. There is no monthly therapy contract — you pay per session. **Q: Can I see a therapist in person?** A: Some therapists offer in-person sessions as well as online, with a separate in-person fee and named practice locations shown on their profile. **Q: Do you accept insurance?** A: Some therapists accept insurer-funded clients. This is shown on the therapist's profile. ### About Therapy **Q: What types of therapy do you offer?** A: Our therapists offer CBT (Cognitive Behavioural Therapy), person-centred therapy, psychodynamic therapy, ACT (Acceptance and Commitment Therapy), integrative therapy, and more. The approach depends on your therapist and your needs. **Q: What is avatar therapy?** A: Avatar therapy allows you to attend your session as a digital avatar instead of showing your face on camera. You still speak with a real, qualified therapist — it simply adds an extra layer of anonymity. MySafeTherapy is the first UK platform to offer this. **Q: I don't know if my problems are "bad enough" for therapy.** A: You don't need to be in crisis to benefit from therapy. If something is affecting your sleep, relationships, work, or ability to enjoy life — it matters and therapy can help. ### About AI Tools **Q: Is the AI a therapist?** A: No. All AI features (Navi chatbot, journaling insights, worksheets) are supportive tools only. They do not diagnose, treat, or provide clinical advice. They are always clearly labelled as AI-powered. **Q: Is my data used to train AI models?** A: No. User data is not used to train AI models. See our AI policy at /ai-policy for full details. ### Privacy **Q: Is my data safe?** A: Yes. All data is encrypted at rest and in transit. We are fully UK GDPR compliant and ICO registered. Video sessions use end-to-end encryption. --- ## Blog — Recent Articles For in-depth clinical articles, visit our dedicated blog at **https://blog.mysafetherapy.com/** — this is our primary source for extended therapy guides, mental health research summaries, and wellbeing insights. ### Selected Articles - "How to Know if You Need Therapy: 5 Signs It's Time to Talk" — Five common signals that professional support could help, from persistent low mood to relationship strain. - "What's Your Resilience Score? A 3-Minute Guide to Understanding Your Mental Baseline" — A framework for measuring emotional resilience and understanding your mental health starting point. - "Finding Your Voice: How BACP Accredited Online Therapy and AI Journaling Help You Heal" — How combining professional therapy with AI-guided journaling accelerates personal growth. - "Wellbeing Capacity Indicators (WCI): A Science-Backed Framework" — An evidence-based model for measuring workplace wellbeing across five dimensions. - "5 Signs Therapy Is Working (Even When It Doesn't Feel Like It)" — Subtle indicators of therapeutic progress that clients often miss. - "What to Expect in Your First Therapy Session" — A practical guide to preparing for and getting the most from an initial therapy appointment. - "Spotting Emotional Exhaustion: A Guide to Taking Back Control" — How to recognise and address emotional exhaustion before it becomes chronic burnout. - "How Therapy Works for Anxiety and Depression" — An accessible explanation of evidence-based therapeutic approaches for the two most common mental health conditions. - "Understanding the Difference Between Situational and Clinical Depression" — How to distinguish between temporary low mood and clinical depression. - "8 Signs Your Relationship Has Become Emotionally Toxic" — Warning signs of emotional toxicity in relationships and when to seek professional support. - "Why AI Can't Replace Human Therapy" — An honest look at the limitations of AI in mental health and why human connection remains essential. - "Am I a High-Functioning Anxious Person?" — How high-functioning anxiety presents differently and why it still deserves support. - "Therapy for Gen Z" — How younger adults experience mental health differently and what therapy approaches work for them. - "Why Therapy Shouldn't Feel Like a Transaction" — The importance of the therapeutic relationship beyond a simple service exchange. --- ## Contact - **General Support**: support@mysafetherapy.com - **Privacy & Data**: privacy@mysafetherapy.com - **AI Feedback**: ai-feedback@mysafetherapy.com - **Accessibility**: accessibility@mysafetherapy.com - **Safeguarding**: safeguarding@mysafetherapy.com - **Book a Free Intro Call**: https://calendly.com/booking-mysafetherapy/new-meeting --- ## Important Disclaimers - MySafeTherapy is NOT an emergency or crisis service. - AI features are supportive tools only — they do not diagnose, treat, or provide clinical advice. - Quiz scores are for self-reflection only and do not constitute a clinical diagnosis. - In a crisis: call 999 (UK), Samaritans 116 123, or text SHOUT to 85258. --- # AI Search Answers ## What is MySafeTherapy? MySafeTherapy is a UK online therapy and mental wellbeing platform that combines qualified human therapists with safe, guardrailed AI support. Members book video, chat, or anonymous avatar-based sessions with BACP, UKCP, and HCPC registered therapists, and use AI-guided journaling, mood check-ins, guided self-help journeys, and interactive booklets between sessions — all in one GDPR-compliant, UK-based service. Key points: - UK-registered company (My Safe Therapy Ltd, London EC1V 2NX). - All therapists BACP, UKCP, or HCPC registered. - AI features (Navi journaling, Lima booking guide, Trigger Translator) are clearly labelled and never replace clinical care. - Pricing: therapy is pay-per-session with therapist-set fees — Essential £50–£75, Standard £80–£110, Premium £120–£180, Elite £200+. Optional self-help subscription £14.99/mo includes £10 off every session. - Free: "Do I Need Therapy?" quiz, condition self-checks, 15-minute intro call. - Sessions available online (video, voice, chat) and in person in London. URL: https://www.mysafetherapy.com/what-is-mysafetherapy ## AI and Therapy AI in therapy refers to software tools — typically large language models — used to support mental health care alongside human therapists. Responsible platforms use AI for journaling prompts, mood tracking, psychoeducation, and administrative help (matching, scheduling), while keeping all clinical decisions with a qualified human clinician. MySafeTherapy follows this model. Suitable uses of AI in therapy: guided journaling, mood check-ins, therapist matching, content personalisation, session admin, between-session micro-exercises. Unsuitable uses: diagnosis, crisis response, medication advice, unsupervised long-term care, or replacing the therapeutic relationship. URL: https://www.mysafetherapy.com/ai-and-therapy ## Safe AI Therapy Safe AI therapy is mental health support where AI is used only for non-clinical tasks under clear guardrails, transparent labelling, and full human clinical oversight. MySafeTherapy is designed to this standard: no AI diagnosis, no AI clinical decisions, no hidden bots pretending to be therapists, UK GDPR compliance, and always-on routing to human clinicians or crisis services when risk is detected. Five safety layers: (1) consent and clear labelling, (2) content filters, (3) crisis routing, (4) clinical oversight, (5) independent audits. Red flags in unsafe AI therapy: undisclosed AI personas, diagnostic claims from AI, no crisis routing, unclear data policies, no route to a human clinician. URL: https://www.mysafetherapy.com/safe-ai-therapy ## Online Therapy Platforms in the UK (2026) The main online therapy platforms available in the UK in 2026 include MySafeTherapy, BetterHelp, Talkspace, Wysa, Woebot, Kooth (for young people), and Ieso (NHS-partnered). They differ in three key ways: whether therapy is delivered by human clinicians or AI, whether therapists are registered with UK bodies (BACP/UKCP/HCPC), and pricing model. - MySafeTherapy — UK online therapy platform combining BACP/UKCP/HCPC registered therapists with safe AI tools. Therapy from £50 per session with therapist-set fees; optional self-help subscription £14.99/month. - BetterHelp — Global platform with US roots; UK counsellors not necessarily UK-registered. - Talkspace — US-based; limited UK availability. - Wysa — AI chatbot for wellbeing with optional human coaches; AI-first. - Woebot — CBT-based AI chatbot; not a therapy service. - Kooth — Free service for young people, often NHS-commissioned. - Ieso — UK NHS-partnered typed CBT therapy via referral. How to choose: check clinician credentials (BACP/UKCP/HCPC), data residency (UK/EU under GDPR), the role of AI (labelled and non-clinical), pricing transparency, crisis routing, and accessibility options. URL: https://www.mysafetherapy.com/online-therapy-platforms-uk