Your Privacy, Protected

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At MySafeTherapy, your privacy is our priority.

We securely handle your data in full compliance with UK GDPR and never sell your information.

• We only collect what’s needed to offer you safe, personalised therapy.
• Your messages and session details are confidential.
• You control your data access, update, or delete anytime.

Read our full Privacy Policy or contact us at privacy@mysafetherapy.com if you have any questions.

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Detailed Privacy Policy

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Website Privacy Policy – My Safe Therapy

Effective Date: 26^th June 2025

1. Introduction

Welcome to My Safe Therapy Ltd. (“My Safe Therapy,” “we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR (where applicable), the Data Protection Act 2018, and other relevant privacy laws. This Website Privacy Policy outlines how we collect, use, share, and safeguard information through our website www.mysafetherapy.com and associated services.

2. Who We Are

My Safe Therapy Ltd is a UK-registered company providing mental health and therapy services, including video, audio, chat, and avatar/VR-based sessions. Our registered address is: 128, City Road, London, EC1V 2NX 

For any privacy-related queries, contact our Data Protection Officer (DPO):

Email: privacy@mysafetherapy.com

3. What Information We Collect

When you visit or use our website, we may collect the following categories of information:

1. Personal Data You Provide Voluntarily:

• Name, email address, and contact information (e.g., via contact forms or registration).
• Information submitted when signing up for newsletters, webinars, therapy services, or other communications.

2. Automatically Collected Information:

• IP address, browser type, and device information.
• Website usage data (pages visited, time spent, actions taken).
• Cookies and similar technologies (see section 9).

3.  Sensitive Personal Data (only if submitted):

• Data relating to health, emotional wellbeing, or therapy inquiries voluntarily provided via forms or messages.

4. How We Use Your Information

• We use your data for the following lawful purposes:
• To provide and manage access to our website and services.
• To communicate with you regarding inquiries, bookings, or services.
• To personalise your experience on our website.
• To monitor website usage and improve functionality.
• To comply with legal and regulatory requirements.
• For security, fraud prevention, and ensuring service integrity.

5. Legal Basis for Processing

• We process personal data under the following legal bases:
• Consent: Where you’ve provided your clear permission (e.g., to receive emails).
• Contractual Necessity: To provide services you’ve requested.
• Legal Obligation: Where required to comply with laws.
• Legitimate Interests: For improving services, responding to inquiries, and operating our business securely.

6. How We Share Your Information

We may share your information with:

• Service providers and hosting partners (e.g., email marketing, analytics, secure cloud platforms).
• Therapists or professionals only if you request therapy services.
• Regulators, legal bodies, or law enforcement where required.
• No information will be sold, rented, or shared for commercial gain.
• All third parties are bound by confidentiality agreements and GDPR-compliant data protection terms.

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7. International Transfers

Where data is transferred outside the UK/EEA (e.g., through cloud service providers), we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs).
• UK International Data Transfer Agreements (IDTAs).
• Data Processing Agreements (DPAs) with third parties.

8. Data Retention

We retain data:

• As long as necessary to fulfil the purposes it was collected for.
• For a minimum of 7 years for therapy-related data (where relevant to health records).
• Unless otherwise required for legal or regulatory reasons.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and gather analytics:

Types of cookies:

1. Essential Cookies – necessary for basic functionality.
2. Analytics Cookies – to track website performance (e.g., Google Analytics).
3. Preference Cookies – to remember user choices.

You will be asked to accept or manage your cookie preferences upon visiting our website. You can also adjust cookie settings via your browser.

10. Your Data Protection Rights

You have the following rights under the GDPR:

1. Right to Access – request a copy of your personal data.
2. Right to Rectification – correct inaccurate or incomplete data.
3. Right to Erasure – request deletion of your data.
4. Right to Restrict Processing – limit how we use your data.
5. Right to Data Portability – receive your data in a structured format.
6. Right to Object – object to processing based on legitimate interest.
7. Right to Withdraw Consent – at any time where processing is based on consent.
8. To exercise any of these rights, email us at: privacy@mysafetherapy.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

11. Data Security

12. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children without parental or legal guardian consent.

13. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the “Effective Date” above and notify users of material changes via the website or email, where appropriate.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@mysafetherapy.com Postal Address: 128, City Road, London, EC1V 2NX

Thank you for trusting My Safe Therapy. Your data and privacy matter to us.

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