Accessibility Statement
Our Commitment to Accessibility
MySafeTherapy is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
This accessibility statement applies to the MySafeTherapy website and web application at mysafetherapy.com.
Conformance Status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
The guidelines have three levels of accessibility (A, AA and AAA). We have chosen Level AA as the target for the MySafeTherapy website.
Measures We Take
MySafeTherapy takes the following measures to ensure accessibility:
- Include accessibility as part of our internal policies
- Integrate accessibility into our procurement practices
- Provide continual accessibility training for our staff
- Assign clear accessibility goals and responsibilities
- Employ formal accessibility quality assurance methods
- Use semantic HTML to ensure proper document structure
- Provide sufficient colour contrast for text and interactive elements
- Ensure all interactive elements are keyboard accessible
- Include alternative text for images
- Use ARIA labels where appropriate
- Test with screen readers and other assistive technologies
Accessibility Features
Our website includes the following accessibility features:
- Keyboard navigation: All functionality is available using a keyboard
- Screen reader compatibility: Content is structured to work with screen readers
- Text resizing: Text can be resized up to 200% without loss of functionality
- Colour contrast: We maintain a minimum contrast ratio of 4.5:1 for normal text
- Focus indicators: Visible focus indicators for all interactive elements
- Form labels: All form inputs have associated labels
- Error identification: Form errors are clearly identified and described
- Skip links: Skip navigation links for keyboard users
- Responsive design: Works across different screen sizes and devices
Known Limitations
Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations:
- Video sessions: Our video therapy sessions rely on third-party technology which may have varying levels of accessibility support
- PDF documents: Some older PDF documents may not be fully accessible. We are working to remediate these
- Third-party content: Some content from external sources may not be fully accessible
We are actively working to address these issues and improve accessibility across all areas of our platform.
Assistive Technologies Supported
MySafeTherapy is designed to be compatible with the following assistive technologies:
- Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
- Switch devices
Technical Specifications
Accessibility of MySafeTherapy relies on the following technologies to work:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Feedback and Contact
We welcome your feedback on the accessibility of MySafeTherapy. Please let us know if you encounter accessibility barriers:
- Email: accessibility@mysafetherapy.com
- General Support: support@mysafetherapy.com
We try to respond to accessibility feedback within 5 business days.
Enforcement Procedure
If you are not satisfied with our response to your accessibility concern, you can escalate your complaint to the Equality Advisory Support Service (EASS):
- Website: equalityadvisoryservice.com
- Telephone: 0808 800 0082
- Textphone: 0808 800 0084
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
Statement Updates
This statement was prepared on 15 September 2026. It was last reviewed on 15 September 2026.
This statement will be reviewed and updated annually, or more frequently if significant changes are made to the website.