Therapy in writing
Online Chat Counselling — Text-Based Therapy in the UK
Chat therapy is a form of online therapy where you communicate with a qualified UK therapist by secure written messages. It suits people who think most clearly in writing, who have busy or unpredictable days, or who want time to compose their thoughts before sharing them.
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Who this helps
- Find it easier to express yourself in writing than out loud
- Have unpredictable schedules and need flexible therapy windows
- Want time to reflect before and after responding
- Are neurodivergent and prefer asynchronous communication
- Travel often or work shift patterns
- Want a lower-pressure way to begin therapy
What MySafeTherapy offers
Real therapist, real relationship
Chat sessions are with a single qualified therapist who learns your story over time — not a bot, never AI.
Scheduled live chat sessions
Book a live 50-minute typed session, or use asynchronous threads between sessions.
Encrypted secure threads
Your messages are encrypted, stored securely under UK GDPR, and never used to train AI models.
Same clinical approaches
CBT, integrative, person-centred and trauma-informed — adapted thoughtfully for written work.
Mix and match formats
Combine chat with avatar or video sessions whenever it suits you.
From £50/session
Transparent pricing. Free 15-min intro call.
How it works
- 1
Tell us what you need
Take our short matching questionnaire so we can suggest therapists who fit.
- 2
Choose chat therapy
Select chat as your preferred format — or mix with other formats anytime.
- 3
Free 15-min intro call
Most clients begin with a short intro call (audio, video, or avatar) to confirm fit.
- 4
Begin written sessions
Type your sessions live or asynchronously, and continue at your own pace.
Safety & limitations
Chat therapy is not a real-time crisis service. Therapists respond within agreed session times and reasonable working hours.
If you are in immediate danger, call 999. For urgent emotional support call Samaritans on 116 123 or text SHOUT to 85258. See our safety guidance and UK crisis resources.
Frequently asked questions
Ready to start?
Book a free 15-minute introductory call with a UK-registered therapist. No pressure, no commitment.
Book a free 15-min intro callNot ready to book?Share your story in a form instead